- Experience the digital service products from IDEAL
The IDEAL-Werk all-round service you can rely on.
Qualified knowledge transfer, sustainable support and the guarantee of stable low-maintenance production are the focus of IDEAL's customer service. Professional and regular maintenance of machines minimizes unscheduled and cost-intensive downtimes and secures the desired production capability. This also reduces repair and maintenance costs to a necessary minimum.
We would be happy to provide you with a service package for the maintenance and servicing of your IDEAL machines and applications that is individually tailored to your needs in a personal consultation.
Our service at a glance: Assisted Reality, Augmented Reality, Digital Remote Maintenance, Service for Spare Parts, Inhouse Repair and Retrofit - up to date through IDEAle technology.
Assisted Reality - The audiovisual service of IDEAL
Safe, fast, cost-effective and very close - IDEAL's audiovisual service makes machine maintenance child's play and repairs a simple exercise.
Via smartphone, tablet or virtual data goggles, our customers are supported by our service technicians in the best possible way. Live audio-visual transmission provides our specialists with detailed information to quickly identify problems and quickly fix them with the help of instructions and projection.
Contact our service, arrange a phone appointment or video call and support can begin.
The multifunctional glasses provide additional support for the technician on site. The glasses are equipped with a camera, microphone, headphones and a screen to make the technical support via video call even better. By using the glasses, the technician has the possibility to use both hands. Nevertheless, the IDEAL service can accurately follow and describe all the steps.
Your employees are quickly and easily able to show the service technician their system as well as your problem "live" via smartphone, tablet or data glasses. Another advantage is the immediate success control.
IDEAL Assisted Reality - Headset with side display - Voice control - Supplement to notebook and tablet - For worker guidance, maintenance, etc.